Apology letter to customer 

Chennai
29.09.2012

                                                                                                                                                                                    

From:                                                                                                                              

          Zipzag Company ltd                                                                                                                                                    

          No:13, Rainbow colony

          Anna Nagar, Chennai-600095

To:

      Lipton company ltd

      No: 26/18 Akashya street,

      Shenoy nagar, Coimbatore-645126

Sub: apology regarding damaged goods

Respected Sir,

                         It was distressing that the product which we delivered you on November 20^th   is in unacceptable condition. As per your request we will send you fresh piece of product. Please return the damaged goods at the time of delivery. We will look into this matter and take all steps to see that this incident will not recur in the future.

I am sorry that this unfortunate incident occurred and sincerely appreciates your continued patronage.

                                                               Thanking You,

Yours faithfully

Swapna Jothi